Frequently Asked Questions
Questions about Marketing
Samples of marketing materials are located in your agent portal. To access them, logon to your portal and navigate to Sales tools > My Sales Tools > Marketing. On the marketing page, scroll down to find samples of flyers, brochures and the business cards we offer. Instructions on how to submit your order can be found on the same page.
Questions about Contracting/Certification
Congratulations! You’re on your way. Our team will reach out to you to construct a marketing plan that best suits your budget and goals.
Certification steps for all GCIA carrier partners are located in your agent portal. To navigate to the instructions click on Sales Tools > My Sales Tools > Certification. Click on any carrier name and a PDF will appear on the screen with step-by-step instructions on how to get certified with each carrier.
To see which carriers you are currently contracted & certified with, logon to the agent portal and navigate to My account > Contracts & Certs
To find your agent ID number for any carrier, logon to the agent portal and navigate to “My account” then select “Contracts & Certs”. Once there, find the desired carrier and click on the link to access your ID #.
Questions about My Members
To export your book of business, logon to the agent portal and navigate to “Reports”, click on “Book of Business”, select the parameters as you see fit and click “Export”
To access commission reports, logon to the agent portal and navigate to “Reports” on there, click on “Commission statements”, select the parameters you desire, and click “Export”.
To view statuses on all of your enrolled members, logon to the agent portal and select “Enrollments”. At this stage you can select “show all” or type in a specific name in the search bar. You also have the capability of customizing the information that is displayed by clicking on “Customize columns”.
General Questions
You must first complete the training video. Once completed you’ll need to fill out the acknowledgment form and return to our sales support department. To acess the training video and form, logon to your agent portal and navigate to Sales Tools > My Sales Tools > Training > Senior Products > iES Training.
To find the form, please logon to your agent portal and navigate to Sales Tools > My Sales Tools > Forms Library > GCIA Forms
Our portal is designed to log you out after a period of inactivity to better protect the sensitive information housed in your portal.
No, your commissions are your own to keep and will never be reduced. At GCIA, our philosophy is, “You earned it, you keep it.”
Ready to sell means you have completed all of the requirements needed to sell Medicare products. These requirements include: Obtaining an insurance license, purchasing E&O insurance (recommended), passing the AHIP certification, and completing all individual carrier certifications.
In short, an Independent Agent is able to represent a variety of insurance companies and sell plans from multiple providers. Captive agents are contracted with one insurance company and are limited to selling only the plans provided by that company.
Event Questions
Since this is a lead program there are some pre-qualifications to participate. The first step is attending Events Training, either live or via webinar. Once that is complete, you will be able to complete the last few pre-qualifications that are explained in the training.
There is no lead charge for leads collected at your GCIA events! We may set up the event for you, but you are the one doing the legwork. That lead is yours since you put the time and effort into getting it!
We have an Event Submission Form that can be found on your Agent Portal. All you need to do is complete the form in its entirety and send to the events team. You can send the form via email to events@appliedga.com or via fax 877-342-9978.
Please contact events@appliedga.com or call our main line and ask for any events team member.
Even though CMS guidelines say that the event must reported 7 days prior, each carrier partner has their own internal policies and procedures for filing events. In order to guarantee acceptance of events (if you are in “good standing” with the carrier you choose to report to) we ask that you submit it by the 15th of the month prior. So if you have an April event, the events team needs that information by March 15th.
Even though CMS guidelines say that the event must reported 7 days prior, each carrier partner has their own internal policies and procedures for filing events. In order to guarantee acceptance of events (if you are in “good standing” with the carrier you choose to report to) we ask that you submit it by the 15th of the month prior. So if you have an April event, the events team needs that information by March 15th.
Any event which sales activity is intended needs to be reported. Sales activity is any activity that can result in a sale. This includes but is not limited to collecting lead cards, having marketing material out such as tri-folds or service flyers, scheduling appointments, passing out your business card, etc. If you need more information or are unsure if your event needs to be reported please contact events@appliedga.com.